Privacy Policy
Last updated: 19 October 2026
1. Introduction
COMFYARD respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how COMFYARD collects, uses, stores and discloses personal information when you visit our website, contact us, request a quotation or engage us to provide services.
Our services include fencing, gates, automatic gates, decking, patios, pergolas, retaining walls, aluminium screening, composite (WPC) fencing and related outdoor construction services across Sydney, Brisbane and surrounding areas.
We handle personal information in accordance with applicable Australian privacy laws.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact details: Your name, email address, telephone number and postal address.
Project information: Your property address, project requirements, measurements, photographs, plans and preferred materials.
Quotation and transaction information: Details relating to quotations, contracts, invoices, payments and services provided.
Communications: Information you provide when contacting us by email, telephone, website forms or other communication channels.
Website information: Technical information such as your IP address, browser type, device information, pages visited and interactions with our website, where collected through cookies or analytics tools.
We generally collect personal information directly from you. In some circumstances, we may receive information from an authorised representative, property manager, strata manager, builder or another party involved in your project.
3. How We Collect Personal Information
We may collect personal information when you:
Submit an enquiry or request a quotation through our website.
Contact us by telephone or email.
Provide information during a site inspection or project consultation.
Enter into a contract with us.
Communicate with us about an existing project.
Interact with our website through cookies or analytics technologies.
Where reasonably practicable, we will explain why we collect personal information and how it will be used.
You may choose not to provide certain information. However, this may prevent us from preparing an accurate quotation, contacting you or providing the requested services.
4. How We Use Your Personal Information
We may use your personal information to:
Respond to enquiries and provide information about our services.
Prepare quotations, proposals and project specifications.
Arrange site inspections, installations and deliveries.
Manage contracts, invoices, payments and customer records.
Communicate with customers, suppliers, contractors and authorised representatives about projects.
Provide after-sales support and respond to complaints or warranty enquiries.
Maintain website security and improve our website and services.
Meet applicable legal, regulatory, accounting and record-keeping obligations.
Send marketing communications where permitted by law.
We will use personal information for the purposes for which it was collected or for other purposes permitted by applicable law.
5. Disclosure of Personal Information
We do not sell your personal information.
Where reasonably necessary for our business operations, we may disclose personal information to:
Employees and authorised representatives of COMFYARD.
Subcontractors and installation teams involved in your project.
Suppliers, manufacturers and delivery providers.
Property managers, strata managers, builders or other project stakeholders where relevant and appropriately authorised.
Website hosting providers, website maintenance providers and IT support services.
Email, communications, analytics and other technology service providers.
Professional advisers, insurers, regulators, courts or government authorities where required or permitted by law.
We take reasonable steps to ensure that personal information disclosed to service providers is handled appropriately.
6. Website Cookies and Google Analytics
COMFYARD uses Google Analytics to understand how visitors use our website and to improve our website performance and customer experience.
Google Analytics may collect information about your visit, including:
Pages you visit on our website.
The time you spend on pages and your interactions with website content.
The website or source that referred you to COMFYARD.
Your approximate geographic location, based on technical information such as your IP address.
Your browser type, device information and other technical identifiers.
Information collected through cookies and similar technologies, depending on our Google Analytics configuration.
We use this information to understand website traffic, identify popular services and content, evaluate website performance, and improve the information and services we provide to customers.
Google may process information collected through Google Analytics on our behalf and in accordance with its applicable terms and privacy policies. Information may be processed or stored on servers located outside Australia.
You can learn more about how Google handles information at:
https://policies.google.com/privacy
You can manage cookies through your browser settings. You can also opt out of Google Analytics tracking across websites by installing Google's browser add-on, where supported:
https://tools.google.com/dlpage/gaoptout
Disabling cookies or using an opt-out tool may affect certain website analytics functions.
COMFYARD will obtain consent where required by applicable law and will handle personal information in accordance with its legal obligations.
7. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
These services may have their own privacy policies and information-handling practices. COMFYARD is not responsible for the privacy practices of independent third-party websites.
We encourage you to review the relevant privacy policy before submitting personal information to another website.
8. Overseas Disclosure
Some service providers we use may store or process personal information outside Australia.
Where personal information is disclosed to an overseas recipient, COMFYARD will take the steps required by applicable Australian privacy law, where applicable.
If you would like further information about overseas handling of your personal information, please contact us using the details provided below.
9. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on how information is collected and stored, safeguards may include access controls, password protection, secure systems and limiting access to authorised personnel.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, contractual, accounting and record-keeping requirements.
No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
10. Accessing and Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, please contact us using the details on our website.
We may need to verify your identity before processing your request. In certain circumstances, applicable law may permit or require us to refuse access or correction requests. If this occurs, we will explain our decision where legally required.
11. Marketing Communications
We may use your contact details to send information about our services, projects or relevant offers where permitted by law.
You can opt out of marketing emails by using the unsubscribe link provided in the message or by contacting us directly.
We will process unsubscribe requests in accordance with applicable law.
Opting out of marketing communications will not prevent us from sending essential communications relating to an existing quotation, contract, payment or project.
12. Privacy Complaints
If you have a concern about how COMFYARD has handled your personal information, please contact us and explain the nature of your concern.
We will review your complaint and endeavour to respond within a reasonable timeframe.
13. Children's Privacy
Our website and services are intended primarily for adults seeking residential, commercial or strata property improvement services.
We do not knowingly seek to collect personal information directly from children unless it is necessary and appropriate in the circumstances and handled in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website technology or legal obligations.
The latest version will be published on our website with the updated revision date.
We encourage visitors to review this page periodically.
15. Contact COMFYARD
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact COMFYARD through our website.
Website: https://comfyard.com.au
Please include sufficient details about your enquiry so that we can identify the relevant information and respond appropriately.